You can download the repairs manual here
You can download the Swale Heating Winter advice here
Request a Repair
Repairs can be reported by using one of the following methods:
Phone 020 7926 8820
In Person Angell Town RMO Ltd, Housing Office, Langport House, Overton Road, London SW9 7HN.
Online Request a repair online Click here.
Email Send an email to angelltownhousing@outlook.com
Post Send a letter to: Repairs Angell Town RMO Ltd, Housing Office, Langport House, Overton Road, London SW9 7HN
Once you have log a request with us a member of our team will either email or issue you with a job reference number.
The Repairs Manager’s name is David Beaney
Repairs Tenants are generally responsible for:
- The upkeep of your home
- Keeping it clean and in good decorative order
- Reporting repairs in good time
- Helping your TMO check the repair contractors standard of work
- Not ignoring problems that need to be repaired as this may lead to further damage to your home or someone elses
More specifically to see the repairs list you are directly responsible for, download the following document: Tenant Repair responsibilities
Repairs Angell Town RMO are responsible for:
- Managing responsive repairs and maintenance;
- Managing gas servicing of Council supplied individual heating systems and appliances through the Council’s contractor;
- Pest control as necessary:;
- Maintenance of door entry and CCTV systems
- Managing and preparing void properties for re letting;
- Identifying the need for major works and lobbying the Council to programme these works;
More specifically to see the repairs list ATRMO is directly responsible for, download the following document: Repairs Resposibility
Contractors
The repairs contractors are as follows:
| Contractor | Contracted to supply | Contact Details |
|---|---|---|
| OpenView | Door Entry Systems | ☎ Tel: 0330 058 4110 |
| KNK | Day to Day /Responsive Repairs | ☎ Tel: 0208 646 9100 |
| OpenView | Street Lighting | ☎ Tel: 0330 058 4110 |
| Swale Heating | Gas Servicing | ☎ Tel: 0808 175 0231 |
| Pinnacle PSG | Grounds Maintenance | ☎ Tel:020 7017 2000 Web:www.pinnacle-psg.com |
Out of hours
Out of hours emergency repairs
General Maintenance: ☎ Tel: 0208 646 9100
Gas and Boiler: ☎ Tel: 0808 175 0231
Gas: National Grid
☎ Tel: 0207 926 6666
Web: www2.nationalgrid.com/uk
Electricity: London EDF Distribution
☎ Tel: 0800 056 7777
Gas and electricity enquiries for existing customers
(Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm)
☎ Tel: 0800 111 999
National Gas Emergency Service
(24hr, for gas emergencies)
Web: www.edfenergy.com/safety-emergencies
Water: Thames Water
☎ Tel:0845 920 0800
(24hr, for water emergencies)
Web: www.thameswater.co.uk
Heating Repairs
Residents can report and track heating repairs via the Swale Portal: Swale Heating | Customer Portal
Estate Lighting
Most of you who have lived in Angell Town for over three or more years would have noticed that the estate lighting has never worked effectively for a consistent period of time. This is being looked at with the intention of ensuring that we achieve a long lasting and effective estate lighting service.
If you find a street light not working can you write down the post number and let the RMO office know.
RMO will instruct Lambeth contractors OpenView to carry out the repair.
Resident Feedback
Please use this link to gives us feedback on Job satisfaction.
Damp and Mold Strategy
Please click here to view our damp and mould strategy.